Examples of Training Programmes

The Training Point

We design and deliver a wide range of training across:

• Management and Leadership
• Sales and Customer Service
• Training and Development
• Employment Law and HR
• Interpersonal skills
• Business skills
• Recruitment Industry

We've listed a selection of topics below - for more specific details of what we can cover, please contact us for an informal discussion.

Management and Leadership

• Appraisal Skills
• Delegation
• Interviewing
• Negotiation
• Manager Healthcheck
• Feedback Techniques
• Change management
• Conflict Prevention And Resolution
• Dealing with Difficult People
• Empowerment
• Leadership
• Meetings
• Motivation
• Performance Management
• Presentation Techniques
• Supervisory Skills
• Management Development
• Recruitment

Sales and Customer Service

• Customer Care
• Dealing with Difficult People
• Internal Customer Care
• Negotiation
• Sales Visits
• Selling Skills
• Telephone Canvassing

Training and Development

• Assessor Skills
• Coaching
• Facilitation
• Feedback Techniques
• Instruction Techniques
• Mentoring
• Train the Trainer

Employment Law and HR

• Disciplinary Investigation and Meetings
• Diversity at Work
• Equal Opportunities
• Employment Law Update
• Grievance Meetings
• Harassment and Bullying at Work
• Manager Healthcheck
• Sickness Absence

Interpersonal skills

• Assertiveness
• Communication
• Presentation Techniques
• Team-Working
• Telephone Techniques
• Time Management

Business skills

• CV Preparation
• Letter Writing
• Meetings
• Motivation
• Personal Effectiveness
• Report Writing
• Self Organisation
• Stress And Pressure